Refund & Cancellation Policy

Last updated: 5 October 2026

Please note that this Refund & Cancellation Policy is to be read together with the AutoPay Alert Terms of Service.

1. General Policy

All purchases made on the AutoPay Alert App are final and non-refundable, unless specifically directed by us under exceptional circumstances or as required by applicable law.

2. Subscriptions

Our subscription plans auto-renew, ensuring uninterrupted access to premium AutoPay Alert features for the duration of your plan.

Please note:

• Users agree to auto-renewal expressly and affirmatively when signing up for a trial or paid subscription plan, by authorising a UPI AutoPay mandate with their UPI PIN in their UPI app. The trial fee (if any), the recurring price, and the billing frequency are shown on the checkout screen and in the UPI app before authorisation.
• Users on a trial or paid subscription plan are not eligible for a refund for an auto-renewed period if they cancel after the expiry date of the current trial or subscription period.
• Users may cancel auto-renewal before the expiry date of the current period by revoking the UPI AutoPay mandate in the UPI app used to set it up (see Section 5). Cancelling the mandate is your responsibility. Such cancellation only stops renewal for the upcoming period and does not affect the current period.
• We do not offer partial or pro-rata refunds for cancellation of subscriptions. Users may continue using AutoPay Alert premium for the period already paid for.

3. Refund Policy

Refunds may be considered solely in the following exceptional cases:

• Duplicate or erroneous transactions where the user has been charged more than once for the same service or period.
• Technical errors attributable to the App that result in non-delivery or failure to activate a purchased subscription.

Refunds shall not be considered for any other reason including, but not limited to, change of mind, partial usage, dissatisfaction with features or alerts, device compatibility issues not attributable to us, or failure to use the purchased service.

M2 TECHNOLOGIES LLP may consider your request for a refund on a case-by-case basis in accordance with your rights under applicable law.

Where a refund is approved, the amount shall be credited back to the original payment method used at the time of purchase within 7–10 working days, subject to applicable banking and payment gateway timelines.

Trial fee. Where the checkout screen labels the trial fee as refundable, it is returned automatically to the original payment method after the mandate is verified. Any other trial or setup fee is non-refundable.

4. Information on Payment and Chargebacks

The payment methods available to make payment are visible to users at the time of payment.

We engage Razorpay Software Private Limited, a third-party payment service provider, to process payments and UPI AutoPay mandates securely in accordance with its policies and terms. Contact us at support@autopayalert.in if you need details of the payment service provider for your transaction.

Users may contact their bank or UPI app to confirm chargeback or dispute availability. Please contact us first; most issues are resolved faster that way.

5. Cancellation

5.1 You may cancel your subscription at any time. Cancellation stops future charges only; it does not refund the current or any past billing period (see Section 3). Your premium access continues until the end of the period already paid for.

5.2 Your subscription is collected under a UPI AutoPay mandate that you authorised in your UPI app. You cancel it yourself, in either of two ways: (a) revoke the mandate in the UPI app you used to set it up, which under UPI rules you may do at any time; or (b) use Manage subscription → Cancel Subscription inside the App, which instructs our payment partner to stop the mandate. Cancelling is your responsibility. Emailing us is not a cancellation, and we do not cancel on request by email.

5.3 To avoid the next charge, revoke the mandate at least 48 hours before your next billing date. A debit that your bank has already initiated before you revoked may still complete and is governed by Section 3.

5.4 If you use route (a), for guidance only (menu names vary by app and version): open the UPI app you used at sign-up (PhonePe, Google Pay, Paytm, BHIM, or your bank's app) → Autopay / Mandates → select the mandate shown as AutoPay Alert, autopayalert, or M2 TECHNOLOGIES LLP → Cancel / Revoke → confirm with your UPI PIN if asked. The mandate exists only in the UPI app you used at sign-up; if you use several UPI apps, check each.

5.5 Uninstalling the App or deleting your account does not revoke the mandate. Only revocation in your UPI app, or cancellation from Manage subscription in the App, stops future charges.

To request a refund or raise a grievance, please reach out to us at support@autopayalert.in. Include the email you signed in with and the UPI transaction ID or Razorpay payment ID.

Contact & Notices

For questions, refund requests, or grievances, contact us at: